Intelligent collection & recovery at scale
Applied intelligence for collections, recovery, and operational efficiency — with automated prioritization, segmentation, experience optimization, and operational intelligence.
Collections intelligence that recovers more, costs less.
Prioritization based on propensity, not balance
Traditional collections sort by balance or delinquency days. Nextdue's ML models score every account by recovery probability, contact propensity, and optimal contact timing — so agents work the right accounts, not just the biggest ones.
Self-cure that protects the relationship
The most efficient recovery is one where the customer cures themselves. Nextdue's personalized digital journeys — tailored tone, channel, and offer by customer segment — drive voluntary payment without damaging the long-term relationship.
The complete collections intelligence stack
From early delinquency detection to regulatory-compliant recovery — end to end.
Automated Prioritization
ML models that rank delinquent accounts by recovery probability, contact propensity, and optimal timing — automatically.
Intelligent Segmentation
Behavioral clustering and risk-based segmentation that groups accounts by profile, enabling differentiated collection strategies.
Customer Experience Optimization
Personalized collection journeys across digital channels — reducing friction, improving response rates, and protecting customer relationships.
Recovery Intelligence
Negotiation engine with AI-powered settlement offer optimization, payment plan recommendation, and concession management.
Operational Efficiency
Automated contact center workflows, agent augmentation, and performance dashboards for collections teams.
Regulatory Compliance
Built-in compliance controls for BACEN, LGPD, and consumer protection regulation — with full audit trails for every interaction.
Ready to transform your collections operation?
See how Nextdue can improve recovery rates and operational efficiency.